General standard terms and conditions

Booking / Confirmation

A booking is considered final when it was confirmed by the guide verbally, by telephone, in writing, by text message or by email.

Withdrawal / Cancellation

If you cancel a booking less than 30 days before it begins, the following cancellation charges apply:
30 to 10 days before the course: 50% of the agreed price.
9 to 0 days before the course: 100% of the agreed price.

Program changes

Instruction takes place in all weather conditions. In the case of bad weather, unfavourable conditions or unforeseen circumstances Ride and Smile has right to change the program. The agreed days are performed at a different location. If your guide is sick or injured, you will get a full refund. Unfortunately under these circumstances a replacement instructor will not be available.

Insurance

All guides are in possession of professional liability insurance in accordance with Swiss law. Accident insurance and health insurance are the participant’s responsibility. Additionally we recommend that you have insurance to cover cancellation cost. The guide refuses all liability for accidents that occur during lessons.

Safety

In outdoor sports the guide cannot guarantee absolute security. Sport and physical activity in the mountains contain a naturally given residual risk. The client must follow all safety relevant instructions of the guide. The client must communicate any concerns and physical or mental problems to the guide on time.

Language

The language of the General standard therms and conditions is German. In case of discrepancy between the English and the German text, the German text has priority. The translation into the English language is for information only.

Legal venue

Exclusive legal venue is the guide place of residence. In case of a lawsuit exclusively Swiss law is applied.

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